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SERVICE
RELATED
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• What are your business
hours?
• What makes you
different from other service companies?
• What areas do
you service?
• How much do you charge?
• Do you offer service agreements?
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COMPUTER
QUESTIONS
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• Do you sell used computers?
• What is a virus?
• What is a worm?
• What is a
Trojan?
• How do I know
if I have a virus?
• What is Spyware?
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•
What are your business hours?
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Q:
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WHAT ARE YOUR HOURS?
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A:
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Regular
business hours are from 9:00am to 6:00pm, Monday through Friday
(excluding holidays).
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Q:
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WHAT MAKES
YOU DIFFERENT FROM
OTHER SERVICE COMPANIES?
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A:
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People and Businesses
around the world depend on Computer Troubleshooters. We’re
the world’s #1 network of computer professionals. There are
many reasons our customers call Computer Troubleshooters instead of
someone else. Here are just a few –
• We understand computers
and technology issues.
• We come to you with onsite and professional service.
• Computer Troubleshooters care about our customers.
• We won’t call a job complete until the problem is
resolved.
Computer Troubleshooters provides
the service and peace of mind you deserve. Call us today!
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Q:
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HOW MUCH DO YOU CHARGE?
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A:
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Our rates for business customers are $120 per hour. Residential customers and non-profit organizations are $100 per hour. There is an additional call-out fee of $10 to $30 per call, depending on the travel time to your site.
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Q:
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DO YOU SELL USED COMPUTERS OR PARTS?
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A:
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Yes, we do!
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Q:
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WHAT IS A VIRUS?
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A:
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A computer
virus is a program – a piece of executable code – that
has the unique ability to replicate. Like biological viruses,
computer viruses can spread quickly and are often difficult to eradicate.
They can attach themselves to just about any type of file and are
spread as files that are copied and sent from individual to
individual.
In addition to replication, some computer viruses share another
commonality: a damage routine that delivers the virus payload.
While payloads may only display messages or images, they can also
destroy files, reformat your hard drive, or cause other damage. If
the virus does not contain a damage routine, it can cause trouble
by consuming storage space and memory, and degrading the overall
performance of your computer.
Several years ago most viruses spread primarily via floppy disk,
but the Internet has introduced new virus distribution mechanisms.
With email now used as an essential business communication tool,
viruses are spreading faster than ever. Viruses attached to email
messages can infect an entire enterprise in a matter of minutes,
costing companies millions of dollars annually in lost productivity
and clean-up expenses.
Viruses won't go away anytime soon: More than 60,000 have been
identified, and 400 new ones are created every month, according to
the International Computer Security Association (ICSA). With
numbers like this, it's safe to say that most organizations will
regularly encounter virus outbreaks. No one who uses computers is
immune to viruses.
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Q:
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WHAT IS A WORM?
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A:
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A worm is a
computer program that has the ability to copy itself from machine to
machine. Worms normally move around and infect other machines
through computer networks. Using a network, a worm can expand from
a single copy incredibly quickly. For example, the Code Red worm
replicated itself over 250,000 times in approximately nine hours on
July 19, 2001. A worm usually exploits some sort of security hole
in a piece of software or the operating system. For example, the
Slammer worm (which caused mayhem in January 2003) exploited a hole
in Microsoft's SQL server.
Worms use up computer time and network bandwidth when they are
replicating, and they often have some sort of evil intent. A worm
called Code Red made huge headlines in 2001. Experts predicted that
this worm could clog the Internet so effectively that things would
completely grind to a halt.
The Code Red worm slowed down Internet traffic when it began to
replicate itself, but not nearly as badly as predicted. Each copy
of the worm scanned the Internet for Windows NT or Windows 2000
servers that do not have the Microsoft security patch installed.
Each time it found an unsecured server, the worm copied itself to
that server. The new copy then scanned for other servers to infect.
Depending on the number of unsecured servers, a worm could
conceivably create hundreds of thousands of copies.
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Q:
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WHAT IS A TROJAN?
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A:
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A Trojan is
a piece of code that performs unexpected or unauthorized, often malicious,
actions. The main difference between a Trojan and a virus is the
inability to replicate. Trojans cause damage, unexpected system
behavior, and compromise the security of systems, but do not
replicate. If it replicates, then it should be classified as a
virus.
A Trojan, coined from Greek mythology's Trojan horse, typically
comes in good packaging but has some hidden malicious intent within
its code. When a Trojan is executed users will likely experience
unwanted system problems in operation, and sometimes loss of
valuable data.
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Q:
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HOW DO I KNOW IF I HAVE A VIRUS?
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A:
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You must
remember that there are very many things that can go wrong with your
computer and a virus is not always to blame.
The only way you can know whether or not your computer is infected
is by scanning your machine with an up to date anti-virus program.
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Q:
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WHAT IS SPYWARE?
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A:
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Spyware
applications sneak onto your machine when you download many
file-sharing services, open infected e-mails, or click on dubious
Internet pop-up ads. They can manipulate your system, record your
habits, and steal your passwords and credit card numbers. Depending
on their degree of aggressiveness, they can steal your privacy or
even your identity. And they can be terribly difficult to remove.
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